We will accept the return of the products, provided such return is for products that are wrongly delivered, wrong product, damaged during transit, incomplete package etc. subject to the condition that we are informed about such discrepancies within 72 hours from the date of receipt of the product and provided that the products are returned in their original condition. We as part of our customer centric policy we will also accept the refund if you are highly dissatisfied with the product as well. However, in case of transit damages, the issue has to be reported to us and we shall refund the amount to you.
For refunds please call our customer service number which is 9321630050 or you can email us at customerservice@rpjtea.in
Easy Replacement
RPJ Tea offers easy replacement for all products sold on www.rpj-tea.myshopify.com, under certain conditions which are mentioned below.
Customers will notify us of any damage or wrong Product within 72 hours from the date of receipt of delivery of the products.
In case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.
We may ask you to share the images of the product and the internal & external packaging material.
Once we agree to replace, the defective/damaged product will be replaced with a brand new product at no extra cost.
RPJ TEA will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued or may offer a store credit
The replacement guarantee is valid only in cases of manufacturing defects and transport damages.
Damages due to normal wear & tear and negligence on part of the customer are not returnable at all.
For any query regarding replacement of the product you may directly call our customer service at 9321630020 or you may email us at: customerservice@rpjtea.in
Customers will notify us of any damage or wrong Product within 72 hours from the date of receipt of delivery of the products.
In case of transit damages, the issue has to be reported within 48 hours, after which we may not be able to accept the complaint.
We may ask you to share the images of the product and the internal & external packaging material.
Once we agree to replace, the defective/damaged product will be replaced with a brand new product at no extra cost.
RPJ TEA will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is Out of Stock or Discontinued or may offer a store credit
The replacement guarantee is valid only in cases of manufacturing defects and transport damages.
Damages due to normal wear & tear and negligence on part of the customer are not returnable at all.
For any query regarding replacement of the product you may directly call our customer service at 9321630020 or you may email us at: customerservice@rpjtea.in